WHICH COUNTRIES DO YOU SHIP TO?
We ship directly to all customers across the globe. We use Global Domestic Shipping to ship our packages. Estimated Delivery for all orders is (2-4) Weeks. Due to Covid-19 shipments may be delayed by 1-2 weeks.
I JUST PLACED AN ORDER WHEN WILL IT SHIP?
We try our best to ship items as fast as we can.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at firstname.lastname@example.org and we will help you out further.
HOW CAN I TRACK MY ORDER?
Visit our track your order page. Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business please email us at email@example.com and we will help you out further.
HOW CAN I RETURN MY ORDER?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include your name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
CAN I CANCEL MY ORDER?
We cannot cancel your order after it is placed, if you would like to cancel your order please wait to receive your items then contact us for instructions on how to return it.
HOW ARE YOU DEALING WITH THE COVID-19 OUTBREAK?
Due to the recent issues that have arrived from the Covid-19 outbreak, we are doing our best to abide by all health rules and navigate how to best run our business to best serve you (our customers) and to keep us safe. We are committed to continue working and fulfilling orders, please be patient with us as there may be delays in shipping or our processing time may seem to take a little longer. We are working with limited staff and hours. If anyone needs us during this time please reach out our customer service is open and we will respond as fast as we can! We promise you WILL receive your products!
HOW LONG DOES SHIPPING TAKE?
The average shipping time for all orders is 2-4 weeks. Due to Covid-19 shipments may be delayed by 1-2 weeks.
HOW SHOULD I STORE/PROTECT MY JEWELRY?
Jewelry should be kept dry. If your jewelry is not used frequently, keep it stored in a designated storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products. Chlorine, especially at elevated temperatures, can permanently damage or discolor your gold jewelry. Gently clean your gold or vermeil jewelry with a soft polishing cloth. Be sure not to over-polish jewelry, especially vermeil, because it can damage the finish.
I HAVE A QUESTION THAT WASN'T ANSWERED CAN YOU HELP?
Absolutely! We are here to help you out! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thank you!
KEGURA SUPPORT TEAM